Where do you deliver?
We are mainly sending orders to anywhere in Malaysia and Singapore. You can refer to our Delivery Coverage. We do not deliver to P.O. Box address.
Shipping to other international addresses is available. Kindly key in your correct address during checkout, the system will calculate shipping fee automatically.
How long does it takes for delivery?
We will process and ship out your order within 2 working days once payment is completed. Customer may use the tracking information given via email to check the delivery status. Standard delivery is usually within 2-3 business days depending on the courier company.
Please keep in mind that there might be delays during peak season (i.e. public holidays, festive season, sales season etc).
How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment.
I missed the delivery, what should I do now?
If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. You may communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.
Do you provide self-collection service?
Yes, we do provide self-collection service at the moment. Please contact us at http://www.wasap.my/60176617915 for arrangement/ appointment.
The item was damaged during shipment, can you replace it?
We are not responsible for any damages done during shipment. However, we will help on your process for refund claims with the courier in charge. Depending on the respected courier company, refund may or may not occur.
You may also refer to our Refund Policy.